When you get a refund
- When an order is cancelled under the Cancellation policy.
- When the place or supplier cannot fulfil it, or a place declines a booking after payment.
- When a product arrives damaged or different from your order, under the Return & exchange policy.
How
- To your wallet in the app right away, the fastest way, to use on another gift.
- Or to the card you paid with if you ask, usually within 5 to 14 working days depending on the card's bank.
- What you paid from the wallet goes back to the wallet.
What is refunded
- Cancelled before fulfilment starts, or not fulfilled by us or the place: the full amount, with the card, service and delivery fees.
- The online payment fee is taken by the payment gateway, and is refunded only when we could not fulfil the order.
- Meals, drinks and services already collected or given, and vouchers that expired uncollected, are not refunded.
To ask for a refund: «Support» in the app with the order number, and photos of the product when needed.