What can be returned or exchanged
- A damaged, wrong or incomplete product: we replace or refund it if you tell us within 7 days of receiving it, with photos showing the problem.
- Local products: depending on the product's condition and the place's policy, unused and in their original packaging, within 7 days.
- Global products: only when damaged or wrong; the product may need to be returned before it is replaced.
What cannot be returned
- Meals, drinks, flowers and perishable products once received.
- Services once given.
- Custom products with your design, unless there is a manufacturing or printing defect.
- Balance gifts once added to a wallet, and private cards once their design is chosen.
How
From «Support» in the app: choose the order, describe the problem and attach photos. We reply and arrange the exchange or refund with the place or supplier. The sender or the recipient may ask.